Service Request Instructions - Process Change
All Service Requests are now being directed to RealManage who will coordinate with KLC on your behalf and will respond directly to you.
Please contact RealManage either by email at CHATWOO@ciramail.com, by phone at 866-473-2573 or log into the Portal and use the Contact Us Section (select (Other) Other) to submit your request.
Landscape Maintenance in Chateau Woods
Landscape maintenance is provided for the common areas throughout Chateau Woods by the collection of dues and paid by homeowners with the intention of providing a visually single residential community as stated in Section 1.3 of the CC&Rs. Much of the visual appeal of Chateau Woods is predicated on the joint effort of the Landscape Committee maintaining the common areas and individual homeowners maintaining their private property in a cohesive manner.
Because your dues paid to the HOA are for common area maintenance, the HOA has the responsibility to prioritize common areas when negotiating landscape maintenance contracts. All landscape maintenance of private property is the responsibility of the homeowner. In the past, the Board historically has had funding to provide a minimal level of landscape services to all homeowners to reinforce a visually single residential community.
Services are based on the approved budget in effect.
Please refer to the Residence Guide for more details about the common areas and your private property. .
Equality of Service for Equal Dues
As the biggest part of the operating budget it's important that the landscape related decisions and plans are monitored carefully. To satisfy the the Equality of Service for Equal Dues motto and plan accordingly the Landscape Committee selects all design and maintenance projects for continuity in the neighborhood and to administer fairly the projects developed on your behalf with the intent to maintain property values for the entire community.